FAQs

No. All education, coaching sessions, lab packages, and digital products are self-pay. Many clients successfully use HSA or FSA cards, but Levelheaded Mind does not submit claims to, or contract with, any insurance plans.

Why We Don’t Bill Insurance

• Integrative labs & genetics aren’t recognized. Most insurers do not cover DNA panels, organic-acid testing, or advanced nutrient labs, so filing a claim usually results in a denial and surprise bills.
• Time & content freedom. Insurance contracts dictate session length, diagnostic codes, and one-size-fits-all treatment algorithms. Working outside that system lets us spend the time needed to personalize your plan, and focus on root-cause strategies instead of quick symptom management.
• Transparent pricing. Up-front package fees avoid copays, deductibles, and “exclusion” surprises, so you know exactly what you’ll invest before beginning.

No. Jezel Rosa is a board-certified psychiatric nurse practitioner, but she operates strictly as a mental-health coach. Coaching does not include diagnosis, prescription, or medication management.

All coaching is delivered remotely via secure video. This allows you to work with us from anywhere in the U.S. (see testing limitations below).

Genetic tests can be shipped to all 50 states in the U.S. However, functional-lab kits can only be shipped to U.S. addresses except for New York, New Jersey, and Rhode Island. International clients and those located in NY, NJ, or RI, are welcome for educational sessions, but we cannot ship lab test kits abroad or to NY, NJ, and RI

No. The deposit covers administrative time and secures your appointment; it is applied to your balance at checkout but is not refundable for cancellations or no-shows.

Absolutely. With your written permission we can share lab interpretations and coaching plans so your healthcare team stays in the loop.

Great! Email them before your first session and we’ll integrate those findings into your personalized roadmap, often saving you time and money.

Browse the blog and YouTube channel. We have tons of videos and articles to learn from.

Coaching is educational, not emergency care. If you feel unsafe with your thoughts or are experiencing a medical emergency, call 911 or go to your nearest emergency department. You can also reach the Suicide & Crisis Lifeline in the U.S. by dialing 988.